FAQs; H91 Bureau of Design Excellence
Product & Craftsmanship
Our tables are crafted from premium materials such as solid hardwoods, natural stone (e.g., marble, travertine), tempered glass, and high-grade metals. Each product page lists detailed material specifications.
Yes, all our pieces are handcrafted by skilled artisans, ensuring each table is unique with subtle variations that highlight its authenticity.
Due to the natural materials and artisanal process, slight variations in color, grain, or texture may occur—these are part of the product’s uniqueness.
Select designs can be customized in size, finish, or material. Contact our concierge team for bespoke requests.
Ordering & Payment
We accept major credit cards, bank transfers, and select digital payment options. Financing options may be available depending on your region.
Payment is processed at the time of purchase for in-stock items and made-to-order pieces.
Orders can be modified or canceled within a limited window after purchase. Custom orders are typically non-cancellable once production begins.
Shipping & Delivery
Yes, we ship worldwide with fully insured, door-to-door delivery.
- In-stock items: typically 5–15 business days
- Made-to-order items: 6–12 weeks depending on craftsmanship
Our premium delivery service includes transportation to your address, careful handling, and placement in your room of choice.
Most tables arrive fully assembled. If assembly is required, our delivery partners will handle it.
Shipping costs are calculated at checkout based on location. Some regions may qualify for complimentary delivery.
Returns & Exchanges
We accept returns within 10 days for eligible items in original condition. Custom or made-to-order pieces are typically non-returnable.
Return shipping for large furniture items is usually the responsibility of the customer unless the item is defective or damaged.
Please inspect your item upon delivery. If there is any damage, report it immediately with photos—we will arrange a replacement or repair at no cost.
Warranty & Care
Yes, all tables include a warranty covering manufacturing defects (typically 1–5 years depending on the product).
Care instructions vary by material. We provide detailed care guides for wood, stone, and glass to help preserve your piece.
We prioritize responsibly sourced materials and work with partners committed to sustainable practices where possible.
Customer Experience
Yes, our team can assist with selecting the perfect table based on your space, style, and preferences.
Absolutely. Once your order ships, you will receive tracking details and delivery updates.
Depending on your brand setup, you may offer a flagship showroom or operate exclusively online with detailed visuals and support.
Trust & Assurance
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
Yes, for many regions we provide a premium white-glove delivery experience, including placement and packaging removal.
