Shipping & Delivery; H91 Bureau of Design Excellence

Effective Date: 02.02.2026 Data Controller: H91, [Slovenian Registration Number] Contact: info@h91.com | Cesta 13. julija 32a, 1000 Ljubljana, Slovenia

We want to ensure your new coffee table arrives in perfect condition. To maintain the highest standards of safety, all our tables are professionally secured on Standard Euro pallets (120 x 80 cm) and shipped via our logistics partner, Eurosender.

1. Shipping Destinations & Rates

We proudly ship from our workshop in Slovenia to addresses worldwide.

  • EU Shipping: Flat-rate pallet shipping is available for most EU countries.

  • International (Non-EU): Rates are calculated at checkout based on your specific location and current freight indices.

  • Customs & Duties: For shipments outside the European Union, please note that the recipient is responsible for any import duties, taxes, or customs clearance fees.

2. Handling & Lead Times

Each table is inspected and palletized with care.

  • Processing Time: [Insert Number, e.g., 3–5] business days.

  • Transit Time: * Europe: 3–7 business days.

    • Rest of the World: 10–21 business days, depending on customs processing.

3. Pallet Delivery (Curbside)

Because your item is shipped on a Euro pallet, delivery follows “Curbside” protocols:

  • Access: The delivery address must be accessible by a large truck.

  • Unloading: The driver will unload the pallet onto the curb or driveway using a tail-lift. They are generally not permitted to carry the item into your home or up stairs.

  • Pallet Disposal: The Euro pallet is part of the protective packaging and remains with the customer.

4. Tracking & Communication

Once Eurosender confirms the pickup, you will receive a tracking number via email. We recommend providing a valid phone number at checkout, as the local courier will usually call you to coordinate the delivery window.

5. Inspection & Damage Policy

Your table is insured during transit, but validating a claim requires your cooperation at the moment of delivery:

  1. Inspect the Pallet: Before signing, check for any visible damage to the packaging or the table.

  2. Note Issues: If the packaging is damaged, you must write “Damaged upon arrival” on the delivery receipt (CMR) before signing.

  3. Report: Contact us within 24 hours with photos of the packaging and the product so we can initiate a claim through Eurosender.

We want to ensure your new coffee table arrives in perfect condition. To maintain the highest standards of safety, all our tables are professionally secured on Standard Euro pallets (120 x 80 cm) and shipped via our logistics partner, Eurosender.

1. Shipping Destinations & Rates

We proudly ship from our workshop in Slovenia to addresses worldwide.

  • EU Shipping: Flat-rate pallet shipping is available for most EU countries.

  • International (Non-EU): Rates are calculated at checkout based on your specific location and current freight indices.

  • Customs & Duties: For shipments outside the European Union, please note that the recipient is responsible for any import duties, taxes, or customs clearance fees.

2. Handling & Lead Times

Each table is inspected and palletized with care.

  • Processing Time: [Insert Number, e.g., 3–5] business days.

  • Transit Time: * Europe: 3–7 business days.

    • Rest of the World: 10–21 business days, depending on customs processing.

3. Pallet Delivery (Curbside)

Because your item is shipped on a Euro pallet, delivery follows “Curbside” protocols:

  • Access: The delivery address must be accessible by a large truck.

  • Unloading: The driver will unload the pallet onto the curb or driveway using a tail-lift. They are generally not permitted to carry the item into your home or up stairs.

  • Pallet Disposal: The Euro pallet is part of the protective packaging and remains with the customer.

4. Tracking & Communication

Once Eurosender confirms the pickup, you will receive a tracking number via email. We recommend providing a valid phone number at checkout, as the local courier will usually call you to coordinate the delivery window.

5. Inspection & Damage Policy

Your table is insured during transit, but validating a claim requires your cooperation at the moment of delivery:

  1. Inspect the Pallet: Before signing, check for any visible damage to the packaging or the table.

  2. Note Issues: If the packaging is damaged, you must write “Damaged upon arrival” on the delivery receipt (CMR) before signing.

  3. Report: Contact us within 24 hours with photos of the packaging and the product so we can initiate a claim through Eurosender.

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